View: >
View: >
avatar
+1 1 vote

Selling Through the Customer’s Organization (Chart)


Don't have a customer org chart?  You lose!

Don't have a customer org chart? You lose!

An org chart is invaluable in a complex sale.  When I was coaching sales teams, I refused to help a rep with a deal unless they had an up-to-date org chart.  If a rep can’t get someone in the account to give them an org chart, they should be able to build one with help from their contacts.

Org charts are so important that several sales training companies require them as...

avatar
+2 2 votes

Blogger relations - 3 tips from the experts

Recently my inbox has been filled with lots of discussion around blogger relations. The reason why isn’t a great surprise as more and more firms are seeking to get their message across and have finally woken up and realised that people trust the opinions of bloggers far more than they first thought.

Josh Bernoff from Forrester back’s this point up explaining that “83% trust the word of a friend. But perhaps one of the more interesting points ...

avatar
0 0 votes

Does Your Brand Have the Guts for User-Generated Media?

Does your brand have what it takes? Is it brave enough? Tough enough? Have the fortitude to go the distance? Because if your brand is not ready to run with the big dogs, it's better off staying on the porch where it's safe.

Sound like I'm picking a fight with your brand? I'm not, but you can rest assured someone will once you invite consumers to submit their ideas, words, videos, and images via a User-Generated Content (UGC) marketing progra...
avatar
+2 2 votes

I Want My O-P-E-R-A

Don_giovanni___san_francisco_opera_
The Metropolitan Opera in New York City has sparked a buzz and ticket sales, and it has some purist keepers of the "opera brand" upset.

Peter Gelb, a former record industry guy, tore up the rulebook that has kept the opera experience frozen somewhere between the excitement of watching paint dry, and the surprise of discovering Sunday just after midnight on Saturday.  He's opened dress rehearsals to the public, slashed weekday tick...

avatar
+2 2 votes

Fusing Relationship Marketing And Online Marketing

For nearly the past 15 years, my career has been focused on helping marketers leverage data to better understand and more effectively market to customers on an individual level. In my early days in the industry, I worked primarily with marketing groups leveraging offline channels like catalogs and other forms of direct mail. In recent [...]
avatar
+4 4 votes

Why online communities fail - and how many succeed…

The 2008 Tribalization of Business Study that was released last week led a lot of people to conclude that online communities do not work and that companies are spending too much money on making them happen. Well - there is some of that and then there is a whole other side to the story that we [...]
avatar
+2 2 votes

Interactive Gaming: More Social, More Women, and Older

If you read this blog regularly, you know I'm a big fan of advergaming (or branded gaming, if you prefer.) The right game for the right audience can create enormous attention.

If you read that last sentence and thought, "Yeah--the 'right audience'--but my brand isn't for teen boys," then you haven't see the latest gaming demographics or followed what's new in gaming consoles. Games are skewing older, more female, and more social than ever.

A ne.....
avatar
+2 2 votes

Netting a Return on Networking

Networking.  For many, if not most, salespeople and managers that word evokes images of the Chamber of Commerce networking nights, the breakfast lead exchange groups, and pestering mom, dad, the black sheep uncle, and anyone else that might be able to cough up lead. That word may also conjure up memories-maybe really recent memories from like, [...]
avatar
0 0 votes

The Dinosaurs Thud

In two days, two marketers responsible for spending a cumulative $9 billion last year lost their jobs, though nobody is talking about where all the money went. First, Procter & Gamble's Jim Stengel quit, followed by AT&T's Wendy Clark. Both...
avatar
+1 1 vote

Apple Censors Mad Men Ad

I thought it was bad when I could no longer smoke a cigar in an outdoor stadium while watching a football or baseball game. But Apple's move to photoshop the ad for Mad Men on iTunes is probably the...